General Information
This document describes how our clothing and footwear store, as the Data Controller, processes your personal information provided on our website. We are committed to protecting your privacy and ensuring transparency about how we handle your data.
Registration on the Website
When you register on our website, the information and data requested will be used to allow you to access the secure area of our site and to use the online services offered to registered users. This includes creating a profile, saving your preferred sizes and styles, and managing your order history. The legal basis for this processing is our need to perform pre-contractual measures taken at your request. Providing your data is optional; however, if you choose not to provide the required information, you will not be able to register on our site.
Purchases on the Website
Your personal information will be processed to allow you to make purchases of clothing, footwear, and accessories on our site. When you place an online order, we process your data to complete the purchase contract and properly execute related operations, including payment processing, order fulfillment, shipping arrangements, and, where necessary under applicable regulations, to fulfill tax obligations. This processing also includes the ability to send communications (such as order tracking and shipping updates) via automated tools like SMS and/or WhatsApp. The legal basis for this processing is our obligation to execute the contract with you or to comply with legal obligations.
Soft-Spam Communications
Independently of the above, we may process your email address provided during a purchase for direct offers of similar products and services (soft-spam), as permitted under applicable privacy law. This means we may send you information about new arrivals, seasonal collections, and special offers on clothing and footwear similar to those you have previously purchased. You may opt out of this processing at any time. The legal basis for this processing is our legitimate interest in sending these types of communications, which is balanced with your interest in receiving relevant offers.
Order Reminders
We may send emails to remind you to complete a purchase if you have added items to your cart but not checked out. The legal basis for this processing is our legitimate interest in facilitating your shopping experience and reducing abandoned carts.
Follow Your Order
Through the “follow your order” option, we may process your personal information to send updates via email and/or phone regarding order status, shipping progress, and product availability. The legal basis for this processing is our legitimate interest in keeping you informed about your purchases, which aligns with your interest in receiving such updates. Providing your data for this purpose is optional, but without it, we cannot send these types of communications.
Responding to Your Inquiries
Your information will be processed to respond to your requests for information, whether through our contact form, email, or customer service channels. Providing your data is optional, but if you do not provide it, we will be unable to answer your questions. The legal basis for this processing is our legitimate interest in following up on user requests, which corresponds to your interest in receiving a response.
Customer Support Ticket Management
We may process your personal information for the purpose of managing customer support tickets, including tracking and resolving issues related to orders, returns, or product inquiries. The legal basis for this processing is our legitimate interest in responding to your requests. Your data will be retained for this purpose until the ticket is resolved and for a reasonable period thereafter.
General Marketing
With your consent, we may process your personal information to send you advertising materials and/or newsletters about our own products or those of third-party partners. This includes updates on new clothing collections, footwear launches, exclusive promotions, and seasonal sales. The legal basis for this processing is your consent. Providing your data for this purpose is entirely optional. If you do not consent, you will not receive promotional materials or newsletters.
Profiling
With your consent, we may process your personal information for profiling purposes, meaning the analysis of your consumption choices by examining the type and frequency of purchases you make. This allows us to send you advertising materials and/or newsletters about products that are specifically relevant to your interests, such as recommendations based on your preferred brands, sizes, or styles. The legal basis for this processing is your consent. Providing your data for this purpose is optional. Without your consent, we will not be able to build a commercial profile of your shopping habits or send you personalized offers.
What Are Cookies and What Are They Used For?
A cookie is a small text file that a website sends to your device (computer, smartphone, or tablet) when you visit. It is stored on your device and then transmitted back to the website on subsequent visits. Cookies help websites remember your actions and preferences over time, enhancing your browsing experience.
Classification of Cookies
Cookies are distinguished based on:
The entity that installs them: First-party cookies are set directly by the website you are visiting (our store). Third-party cookies are set by a different entity, such as advertising networks, social media platforms, or analytics providers.
The purpose of each cookie: Technical cookies enable better navigation by remembering user choices, such as language preferences or items in your shopping cart. Profiling cookies allow monitoring of user navigation to send targeted advertising or offer services aligned with your preferences.
Only profiling cookies require your prior consent to be used. Our store is responsible only for the first-party cookies installed on our site.
First-Party Technical Cookies
Our site uses first-party technical cookies that are essential for basic functionality, including:
Session cookies to maintain your login status
Shopping cart cookies to remember items you have selected
Preference cookies to store your language and region settings
Security cookies to protect against fraudulent activity
Third-Party Profiling Cookies
Third-party profiling cookies are managed by external partners and are used for advertising and analytics purposes. These cookies may track your browsing activity across different websites to build a profile of your interests.
Managing Cookies
You can enable or disable cookies through your browser settings. Below are instructions for managing cookies in popular browsers:
Google Chrome: Click the menu, select Settings, then Privacy and Security, and then Cookies and other site data.
Mozilla Firefox: Click the menu, select Options, then Privacy & Security, and manage cookies under Cookies and Site Data.
Microsoft Edge: Click the menu, select Settings, then Cookies and site permissions, and manage cookies under Cookies and data stored.
Apple Safari: Click Safari, select Preferences, then Privacy, and manage cookies under Cookies and website data.
Please note that disabling certain cookies may affect the functionality of our website and your browsing experience.